Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful. What services do you offer? At Vanshine, we offer a range of cleaning services for both residential and commercial spaces. Our regular cleaning includes dusting, vacuuming, mopping, and cleaning of bathrooms and kitchens. Deep cleaning involves a more intensive cleaning process, reaching the deep grime and dirt in your home. We also offer specialized services like move in/out cleaning, post-construction cleaning, and more. Do you use eco-friendly cleaning products? Yes, we prioritize the health of our clients and the environment. We use eco-friendly cleaning products that are safe for children, pets, and the planet. What areas do you service? We provide cleaning services in Vancouver, BC, and the Metro Vancouver area. Please contact us to confirm if we service your specific location. How do I schedule a cleaning? Scheduling a cleaning with Vanshine is easy. You can book an appointment directly on our website at a time that's most convenient for you. If you have any questions or special requests, feel free to contact us. What if I'm not satisfied with the cleaning? Your satisfaction is our top priority. If you're not completely satisfied with our service, please let us know within 24 hours, and we will make it right. Do I need to be home during the cleaning? It's entirely up to you. You can be home during the cleaning, or you can provide us with access to your home and we'll take care of the rest. How do you ensure the quality of your cleaning? We have a thorough cleaning process and perform regular inspections to ensure high-quality service. Our team is trained and experienced, and we use professional equipment and eco-friendly products. Do you provide cleaning supplies and equipment? Yes, we provide all the cleaning supplies and equipment needed for the job. If you have specific products you would like us to use, please let us know. Can I schedule regular cleaning services? Yes, you can schedule regular cleaning services with us. We offer weekly, bi-weekly, or monthly cleanings based on your needs. Plus, we offer a 10% discount for customers who schedule regular cleanings. Are you insured and bonded? Yes, Vanshine is fully insured and bonded. This means we carry insurance that protects your property from damage and our employees from injury. We also have a bond that provides additional protection in the event of theft, ensuring the safety and security of your home or office. What is included in a standard cleaning? Our standard cleaning includes a thorough cleaning of all rooms in your home. This includes dusting, vacuuming, mopping, cleaning of bathrooms and kitchen, and more. For a detailed list of what's included, please refer to our Services page. Can I request special tasks or extras? Absolutely! If you have specific tasks that are not included in our standard cleaning, please let us know when you book your appointment. We'll do our best to accommodate your requests. How long does a cleaning session usually take? The duration of a cleaning session depends on the size of your home and the type of service you've requested. Once we understand your needs, we can give you a more accurate estimate of the time required. Do I need to tip the cleaners? Tipping is not required but always appreciated. Our team works hard to ensure your home is spotless and shining. If you're happy with the service, feel free to tip the cleaners.